Episode 43
Customer Service and Technology Collide
Data and technology can go a long way in creating a quality customer experience at a foodservice operation. Peter Czimback, Vice President of Global Digital Incubation and Founder of Emerge at Aramark, joins the show to discuss the relationship between tech and the foodservice industry. He gives his assessment about where the industry currently stands and where it may be heading. He also shares his insights on a variety of topics including: autonomous stores, targeted advertising, robotics, and how small businesses can use data to enhance the customer experience.
Be sure to follow Chef Rich and Justin on Twitter at @ChefRrupp and @jupehr.
Episode Notes
1:15 – What’s New at The Feed
3:58 – About Our Guest, Peter Czimback - Aramark
6:48 – Technology vs Human Touch
12:50 – Peter Czimback Joins the Show
14:02 – Let’s Talk About Tech
18:24 – Start with the Guest Experience
21:47 – New Technology for Small Businesses
25:01 – Using Technology to Focus on the Customer Experience
29:05 – Changes resulting from COVID-19
40:11 – Autonomous Stores
44:24 – Targeted Advertising
54:28 – Robotics and Automation
1:00:59 – Emerge
1:06:06 – Peter’s Inspirational Quote