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Warranty Information

The Vollrath Company LLC (Vollrath) warrants to the original commercial end user that each of Vollrath’s foodservice products (Products) will be free from defects in materials and workmanship. This warranty is for the following periods (Warranty Period):

  • for all Products listed on the attached table, the Warranty Period is the period shown in the table for each Product;
  • for all other Products, the Warranty Period is one year.

In all cases, the Warranty Period begins on the date of the end user’s purchase as shown in the sale documentation. To be valid, a warranty claim must be asserted during the applicable Warranty Period. This warranty applies only to the original commercial end-user and is not transferable without Vollrath’s prior written consent.

EXCLUSIONS

This warranty does not apply to:

  • Products purchased for any use other than standard commercial foodservice.
  • Damage resulting from:
    • Shipping, accident, neglect, or improper installation, setup or use.
    • Failure to follow operating instructions and/or scheduled maintenance procedures.
    • Modification of Products in any manner from original model, substitution of parts other than factory authorized parts, unauthorized removal or unauthorized addition of any parts.
    • Normal wear and tear.

VOLLRATH’S WARRANTY OBLIGATION

If any Product manufactured by Vollrath is found to not conform to the warranty set forth above, Vollrath’s sole obligation is to repair or, at Vollrath’s option, replace the Product.

NO OTHER WARRANTIES

THE ABOVE WARRANTY IS EXCLUSIVE. VOLLRATH PROVIDES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO MODIFICATION OR WAIVER OF ANY PROVISIONS OF THIS WARRANTY IS BINDING ON VOLLRATH UNLESS CONTAINED IN A WRITING SIGNED BY AN OFFICER OF VOLLRATH.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL VOLLRATH BE LIABLE TO THE ORIGINAL END USER OR ANY THIRD PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF THE SALE, USE OR INSTALLATION OF THE PRODUCTS, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF USE OR LABOR COSTS.

HOW TO OBTAIN WARRANTY SERVICE

  • Warranty work must be authorized in advance by Vollrath.
  • The original end-user must contact the Vollrath Technical Service support line at telephone number (800) 628-0832. The caller must have access to the product when the call is placed.
  • The technical service representative will work with the end-user over the phone to diagnose the issue and provide a service solution. Issues that cannot be resolved over the phone may require the assistance of a Vollrath-authorized service agent. Service solutions may include:
    • Return of the Product to Vollrath or, upon Vollrath’s request, to a Vollrath authorized service agent, for analysis of problem, determination of warranty applicability, and service. The end-user is responsible for any freight or travel charges connected with the return of the Product.
    • Repair by Vollrath or an authorized service agent.
    • If, in Vollrath’s judgment, repair is not possible or feasible, Vollrath will replace the Product. If Vollrath replaces the Product, Vollrath may request the end-user to return the original Product to Vollrath. Failure to promptly return the requested original Product will result in the end-user being billed for it. Vollrath will provide free shipping for the return of the requested original Product.

If Vollrath or the service agent determines the issue is not covered by the warranty, the end-user will be charged for all service related charges, including parts, diagnosis, repair and service agent travel. Therefore, the service agent will require credit card or payment/billing information before providing service.

The following information is required for processing a warranty service request:

  • Name and phone number of point of contact
  • End-user’s business name and business address
  • Item number & serial number
  • Date of purchase and proof of purchase (Receipt)
  • Name of dealer where the Product was purchased
  • Credit card or payment/billing information
  • Description of the product failure

Vollrath will not process warranty claims that do not follow these warranty procedures.

Exceptions to Standard Warranty

Standard warranty period is 1 year parts & labor except as noted in the following table. As Vollrath’s only responsibility and the purchaser’s only remedy, for any breach of warranty, Vollrath will repair or, at its option, replace the defective product or part without charge.

ITEM UNIT WARRANTY PERIOD REPLACEMENT PARTS TOTAL WARRANTY PERIOD WARRANTY NOTE
Arkadia™ 90 days¹ N/A See footnote
Cayenne® Heat Strips – Heating Elements Standard 2 years (heating element only)  
Cheese Melters: Models JW1 and JW2 Standard 2 years (Excludes: Heater Tubes) No warranty for glass damage Carry In Only for Service
Conveyor Ovens Standard 2 years (Excludes: Heater Tubes) No warranty for glass damage
Food Delivery Bags and Liners 30 days N/A See footnote
Food Delivery Bags Accessories: Heat Pads, Power Packs, Power Cords and Power Pack Chargers 90 days¹ N/A See footnote
Frozen Beverage Granita Machines – Electronic board N/A 3 years  
Frozen Beverage Granita Machines – Compressor N/A 5 years  
Frozen Beverage Granita Machines – All other non-wear parts N/A 2 years  
In-Chamber Vacuum Packing Machine Standard 2 years (1 Year: Pump) Wear parts excluded (including sealing wire, sealing tape, and gasket)
Hot Well Drop-Ins: Marine Grade Models 2 years 2 years  
Induction Range: 4-Series - Entire Unit 2 years¹ N/A See footnote
Induction Range: 4-Series - Temperature Probe 90 days¹ N/A N/A See footnote
Induction Range: Mirage® Pro 2 years¹ N/A See footnote
Induction Range: Professional 2 years¹ N/A See footnote
Induction Range: Ultra Fajita Models 2 years¹ N/A See footnote
Induction Range: Ultra Models 2 years¹ N/A See footnote
Manual Food Processors 2 years¹ 2 years See footnote
Mixers - Entire Unit Standard 2 years Warranty is void if unit fails due to changing gears while unit is running or overloading
Mixers - Mixer Belts 5 years 5 years Warranty is void if unit fails due to changing gears while unit is running or overloading
Nonstick Surfaces 90 days¹ N/A See footnote
Optio™ 90 days¹ N/A See footnote
Refrigerated Display Cases (RDE) Compressors 3 years 3 years  
Drop-Ins/Mobile Serving Equipment Refrigeration Compressors N/A 5 years  
Replacement Parts 90 days 90 days  
Servewell® Induction Workstation (Induction hubs only) 2 years 2 years  
Slicer - Belts 5 years 5 years No remedy will be available for slicers where blade has not been sharpened. Refer to owner’s manual for sharpening instructions.
Slicer - Gears 10 years 10 years No remedy will be available for slicers where blade has not been sharpened. Refer to owner’s manual for sharpening instructions.
Toasters: JT1, JT1H, JT1B, JT1BH Standard 2 years (Excludes: Heater Tubes) No warranty for glass damage Carry In Only for Service
Toasters: All other models Standard 2 years (Excludes: Heater Tubes) No warranty for glass damage
V-Class Custom 2 years 2 years  

Standard Warranty Exceptions

ITEM UNIT WARRANTY PERIOD WARRANTY NOTE
Lifetime Warranty Products: Lifetime¹ Kool-Touch, non-stick coatings, and silicone handles are not covered by Lifetime Warranty. See footnote
NSF Certified One-Piece Dishers
NSF Certified One-Piece Spoodle Utensils
NSF Certified Heavy-Duty Spoons with Ergonomic Handle
NSF Certified Heavy-Duty Basting Spoons
Heavy-Duty Turners with Ergonomic Handle
One-Piece Tongs
Heavy-Duty One-Piece Ladles
Nylon and Stainless Steel Handle Whips
One-Piece Skimmers
Tribute® Cookware
Intrigue® Cookware
Centurion® Cookware
Classic Select® Cookware
Miramar® Display Cookware
EverTiteTM Riveting System – Only Original Purchaser
Super Pan V® Steam Table Pans
Traex® Non-Skid Round Trays

¹ Service option is not available for this product. Vollrath will offer product replacement at no charge. Unit – is the entire product, as a whole.
Replacement Parts – These are not wear parts.
Wear Parts – These parts will wear out over time and are not covered by warranty.

No Warranty

Acrylic Safety Guards (hanging or mounted styles only) Not Covered
Calibration and Set Up of Gas Equipment
Cutting Board Surfaces
Door Seals
Glass components including but not limited to items such as breath guards, induction ranges, display cases, and oven doors.
Knives
Light Bulbs
USB Flash Drives,USB port and USB port cover for 4-Series Countertop Induction Ranges
Temperature Probe Port and Temperature Probe Port Cover for 4-Series Countertop Induction Ranges